Pella Recalls Sliding Patio Doors and Windows Due to Battery Ingestion Hazard; Violation of Reese's Law Federal Safety Regulations for Consumer Products with Button Cell Batteries
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (serious injury or death). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10146.
This recall involves the following Pella's sliding patio doors and windows with automated shades: The Pella Reserve and Pella Lifestyle sliding doors with Insynctive technology, models 2-panel, 3-panel, and 4-panel sliding doors. These doors have a sensor housing where the cell battery is located. Date codes for doors range from 031924 to 060524. The date code is etched on the lower corner of the glass The Pella Lifestyle windows and sliding doors with Insynctive remote control, models: 206A0000 (Generation 2) and 206A0001 (Generation 3). The Pella logo is printed on the lower 1/3 of the front panel of the remote. The UPC code on the packaging is 748171618722. The battery-operated remote controls were also sold individually.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10146.
Consumers should immediately remove the battery in the sensor from the sliding door panels and in the windows' remote control and place them in an area that children cannot access. Contact Pella for instructions on how to receive a free replacement remote, including shipping, or to schedule a door repair by a qualified technician, free of cost. Pella is contacting all known purchasers directly.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Pella Direct, Lowe's And Builders Firstsource Stores Nationwide And Online From March 2024 Through June 2024 For Between $5,000 And $20,000 For The Doors, Depending On The Model, About $1,900 For The Uninstalled Windows, And Between $60 And $110, For The Remote When Sold Individually. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10146.
Pella toll-free at 844-807-2219 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at https://www.pella.com/recall-notice for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Pella Direct, Lowe's And Builders Firstsource Stores Nationwide And Online From March 2024 Through June 2024 For Between $5,000 And $20,000 For The Doors, Depending On The Model, About $1,900 For The Uninstalled Windows, And Between $60 And $110, For The Remote When Sold Individually. Recall FAQ
Pella Direct, Lowe's And Builders Firstsource Stores Nationwide And Online From March 2024 Through June 2024 For Between $5,000 And $20,000 For The Doors, Depending On The Model, About $1,900 For The Uninstalled Windows, And Between $60 And $110, For The Remote When Sold Individually. is the subject of a batteries & power recall: Pella Recalls Sliding Patio Doors and Windows Due to Battery Ingestion Hazard; Violation of Reese's Law Federal Safety Regulations for Consumer Products with Button Cell Batteries. The notice was published on February 6, 2025 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 340 units are potentially affected.