Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (serious injury or death). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10486.
This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10486.
Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Tesla.com/powerwall And Through Certified Tesla Installers Nationwide From November 2020 Through December 2022 For About $8,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10486.
Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Tesla.com/powerwall And Through Certified Tesla Installers Nationwide From November 2020 Through December 2022 For About $8,000. Recall FAQ
Tesla.com/powerwall And Through Certified Tesla Installers Nationwide From November 2020 Through December 2022 For About $8,000. is the subject of a batteries & power recall: Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death. The notice was published on November 13, 2025 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 10,500 units are potentially affected.