2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1182.
The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1182.
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Gig Sold The Gsm Radio Modules To Home Security Companies And Security System Equipment Distributors Nationwide And In Canada Between December 2010 And October 2011 For Use In Go!control Panels. Home Security Companies Installed The Modules In Control Panels As Part Of Home Security Systems That Varied Greatly In Price. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1182.
For more information contact your home security company or 2GIG toll-free at (855) 244-4832 from 8 a.m. to 5 p.m. MT Monday through Friday or visit the firm's website at www.2gig.com
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Gig Sold The Gsm Radio Modules To Home Security Companies And Security System Equipment Distributors Nationwide And In Canada Between December 2010 And October 2011 For Use In Go!control Panels. Home Security Companies Installed The Modules In Control Panels As Part Of Home Security Systems That Varied Greatly In Price. Recall FAQ
Gig Sold The Gsm Radio Modules To Home Security Companies And Security System Equipment Distributors Nationwide And In Canada Between December 2010 And October 2011 For Use In Go!control Panels. Home Security Companies Installed The Modules In Control Panels As Part Of Home Security Systems That Varied Greatly In Price. is the subject of a kitchenware recall: 2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard. The notice was published on February 22, 2012 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 40,000 units are potentially affected.