Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1620.
The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1620.
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Visonic Distributors And Professional Alarm Installation Firms Nationwide From April 2012 Through April 2013 For Between $220 And $240 For The Kits. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1620.
Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions and Products tab for more information about the recall.
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Visonic Distributors And Professional Alarm Installation Firms Nationwide From April 2012 Through April 2013 For Between $220 And $240 For The Kits. Recall FAQ
Visonic Distributors And Professional Alarm Installation Firms Nationwide From April 2012 Through April 2013 For Between $220 And $240 For The Kits. is the subject of a consumer products recall: Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance. The notice was published on February 12, 2014 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 1,700 units are potentially affected.