Safe Step Walk-In Tubs Recalled by Oliver Fiberglass Products and NuWhirl Systems Due to Burn Hazard (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1982.
This recall involves Safe Step walk-in, hydro-massage bath tubs with heated seats. The recalled tubs have model numbers LP2848, LP2851, LP2853, LP3153 or LP3255 and serial numbers 124423 through 131569 containing the prefix HS, HSHY, HSHS, HSMB or MBHS. The model and serial numbers are located on the back of the small access panel on the faucet end of the tub.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1982.
Consumers should not put a towel or other item on the seat and contact Oliver Fiberglass for new instructions and warning stickers to place on the tubs. Oliver Fiberglass is contacting tub owners directly.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Ckh Industries, New Windsor, N.y.; Galkos Construction, Huntington Beach, Calif.; Gulf Atlantic Home Solutions, Clermont, Fla.; Home Smart Industries, Aston, Penn.; Ips, Hohenwald, Tenn.; New Bath, Jefferson, La.; Remodel Usa, Capitol Heights, Md.; Safe Step Of Minnesota, Burnsville, Minn.; Safe Step Of Nevada, Las Vegas, Nev.; Safe Step Tubs Northwest, Tukwila, Wash., And Safe Step Walk-in Tub Co., Nashville, Tenn. From January 2014 Through September 2014 For Between $12,000 And $15,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1982.
Oliver Fiberglass toll-free at (888) 492-9423 any time, or online at www.safesteptub.com and click on the Recall link on the Safe Step homepage for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Ckh Industries, New Windsor, N.y.; Galkos Construction, Huntington Beach, Calif.; Gulf Atlantic Home Solutions, Clermont, Fla.; Home Smart Industries, Aston, Penn.; Ips, Hohenwald, Tenn.; New Bath, Jefferson, La.; Remodel Usa, Capitol Heights, Md.; Safe Step Of Minnesota, Burnsville, Minn.; Safe Step Of Nevada, Las Vegas, Nev.; Safe Step Tubs Northwest, Tukwila, Wash., And Safe Step Walk-in Tub Co., Nashville, Tenn. From January 2014 Through September 2014 For Between $12,000 And $15,000. Recall FAQ
Ckh Industries, New Windsor, N.y.; Galkos Construction, Huntington Beach, Calif.; Gulf Atlantic Home Solutions, Clermont, Fla.; Home Smart Industries, Aston, Penn.; Ips, Hohenwald, Tenn.; New Bath, Jefferson, La.; Remodel Usa, Capitol Heights, Md.; Safe Step Of Minnesota, Burnsville, Minn.; Safe Step Of Nevada, Las Vegas, Nev.; Safe Step Tubs Northwest, Tukwila, Wash., And Safe Step Walk-in Tub Co., Nashville, Tenn. From January 2014 Through September 2014 For Between $12,000 And $15,000. is the subject of a bath & plumbing recall: Safe Step Walk-In Tubs Recalled by Oliver Fiberglass Products and NuWhirl Systems Due to Burn Hazard (Recall Alert). The notice was published on February 24, 2015 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 6,400 units are potentially affected.