CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2196.
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2196.
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Digital Cable Operators Distributed These Set-top Boxes Nationwide In Conjunction With Digital Cable Services, From March 2002 Through June 2002. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2196.
For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their website at www.motorola.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Digital Cable Operators Distributed These Set-top Boxes Nationwide In Conjunction With Digital Cable Services, From March 2002 Through June 2002. Recall FAQ
Digital Cable Operators Distributed These Set-top Boxes Nationwide In Conjunction With Digital Cable Services, From March 2002 Through June 2002. is the subject of an electronics recall: CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes. The notice was published on August 8, 2002 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 1 units are potentially affected.