CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2235.
These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2235.
Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications to request a replacement power supply.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Adsl/vdsl Ethersets With A Recalled Power Supply Were Sold Nationwide, From February 1999 To May 2001, For A Suggested Retail Price Between $225 And $250. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2235.
Consumers may contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Adsl/vdsl Ethersets With A Recalled Power Supply Were Sold Nationwide, From February 1999 To May 2001, For A Suggested Retail Price Between $225 And $250. Recall FAQ
Adsl/vdsl Ethersets With A Recalled Power Supply Were Sold Nationwide, From February 1999 To May 2001, For A Suggested Retail Price Between $225 And $250. is the subject of an electronics recall: CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems. The notice was published on December 17, 2001 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 46,000 units are potentially affected.