CPSC, Viessmann Manufacturing Company (U.S.) Inc., Announce Recall of SR-RN-2 and SR-RN2R Boiler Control
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2247.
The recalled units, which are installed in Atola-RN Boilers, were manufactured between December 1998 and December 2001. This is the entire production of these controls. (The controls do not have a date code that can be seen by consumers.)
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2247.
Consumers who have one of these boilers should contact their local distributor or Ms. Ulli Hiltz, the Viessmann Manufacturing Company contact. Viessmann Manufacturing Company will install a wiring module in suspect boilers which will put a redundant switch in series with the switch that may erroneously close and by-pass the safety interlock with flue damper. Viessmann Manufacturing Company has contacted distributors and wholesalers and made arrangements for them to contact customers and make arrangements to retrofit the Atola-RN Boilers with SR-RN2 or SR-RN2R Controls.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact The Boilers Were Sold Nationwide By Wholesalers And Distributors. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2247.
Ms. Ulli Hiltz, the Viessmann Manufacturing Company contact, can be reached at 888-843-2772 between 8:30am and 5:00 pm ET Monday through Friday.
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The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
The Boilers Were Sold Nationwide By Wholesalers And Distributors. Recall FAQ
The Boilers Were Sold Nationwide By Wholesalers And Distributors. is the subject of a kitchenware recall: CPSC, Viessmann Manufacturing Company (U.S.) Inc., Announce Recall of SR-RN-2 and SR-RN2R Boiler Control. The notice was published on March 13, 2002 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 190 units are potentially affected.