CPSC and GE Interlogix Announce Recall to Repair Security Control Panels
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2248.
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2248.
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Dealers And Distributors Sold The Security Control Panels Nationwide, From November 1998 To March 2001, For Between $40 And $260. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2248.
For more information, consumers can contact GE Interlogix at (800) 648-7422 between 6:00 a.m. and 5:00 p.m. PT Monday through Friday or visit the firm's web site at www.sentrol.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Authorized Dealers And Distributors Sold The Security Control Panels Nationwide, From November 1998 To March 2001, For Between $40 And $260. Recall FAQ
Authorized Dealers And Distributors Sold The Security Control Panels Nationwide, From November 1998 To March 2001, For Between $40 And $260. is the subject of a kitchenware recall: CPSC and GE Interlogix Announce Recall to Repair Security Control Panels. The notice was published on March 13, 2002 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 18,000 units are potentially affected.