CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2506.
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2506.
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Directly By Segway Llc And Through Certain Dealers And Resellers, From March 2002 Through September 2003. Segway Hts Have Also Been Made Available To The Public By Authorized Rental Agents. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2506.
Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Directly By Segway Llc And Through Certain Dealers And Resellers, From March 2002 Through September 2003. Segway Hts Have Also Been Made Available To The Public By Authorized Rental Agents. Recall FAQ
Directly By Segway Llc And Through Certain Dealers And Resellers, From March 2002 Through September 2003. Segway Hts Have Also Been Made Available To The Public By Authorized Rental Agents. is the subject of a sports & recreation recall: CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters. The notice was published on September 26, 2003 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 6,000 units are potentially affected.