CPSC, Four Seasons and Cardinal IG Co. Announce Recall to Repair Sunroom Roof Glass
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3397.
The repair program involves only the roof glass in sunrooms (including skylights installed as part of the sunroom) that reflect sunlight onto nearby cedar shingles or cedar shakes. It involves reflective Code 77 roof insulating glass units. It includes new sunrooms sold from 1996 through 2002, but possibly constructed later, and those sunrooms, regardless of when built, that had roof glass or skylights replaced with Code 77 glass from 1996 to 2005.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3397.
Owners of Four Seasons Sunrooms described above should call the toll free number to determine if their units are affected and if so, to obtain a free repair. Cardinal IG and Four Seasons working together will repair the roof glass through installation of a capillary tube. The repair can be completed from the exterior of the sunroom except for certain types of skylights. There is no need to replace the glass.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Franchisees And Four Seasons Retail Stores In The United States And Puerto Rico From January 1996 Through October 2005. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3397.
For more information, contact the Consumer Response Center at (800) 385-9988 between 7 a.m. and 6 p.m. CT Monday through Friday. Owners can register anytime on-line at www.code77glassrepair.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Franchisees And Four Seasons Retail Stores In The United States And Puerto Rico From January 1996 Through October 2005. Recall FAQ
Franchisees And Four Seasons Retail Stores In The United States And Puerto Rico From January 1996 Through October 2005. is the subject of a consumer products recall: CPSC, Four Seasons and Cardinal IG Co. Announce Recall to Repair Sunroom Roof Glass. The notice was published on February 2, 2006 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 6,000 units are potentially affected.