Gateway Inc. Recalls Notebook Computer Batteries Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3648.
The recalled battery packs were shipped as the primary or spare battery pack for some Gateway 400VTX and 450ROG series notebooks, and are identified by part numbers: 6500760 or 6500761. The part number and "made by SMP" are printed on a label on the underside of the battery pack.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3648.
Consumers should stop using these recalled batteries immediately and contact Gateway to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery pack, and using the AC adapter and power cord to power the system until the replacement battery is received.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Gateway's Professional And Direct Distributors And Gateway Country Stores Nationwide From May 2003 Through August 2003. The Computers With These Batteries Sold For Between $1,200 And $2,400 And Individual Batteries Sold For Between $60 And $90. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3648.
For additional information, contact Gateway at (800) 292-6813 between 7 a.m. and 10 p.m. CT seven days a week or visit the company's Web site at www.gateway.com/battery
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Gateway's Professional And Direct Distributors And Gateway Country Stores Nationwide From May 2003 Through August 2003. The Computers With These Batteries Sold For Between $1,200 And $2,400 And Individual Batteries Sold For Between $60 And $90. Recall FAQ
Gateway's Professional And Direct Distributors And Gateway Country Stores Nationwide From May 2003 Through August 2003. The Computers With These Batteries Sold For Between $1,200 And $2,400 And Individual Batteries Sold For Between $60 And $90. is the subject of an electronics recall: Gateway Inc. Recalls Notebook Computer Batteries Due to Fire Hazard. The notice was published on June 19, 2007 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 14,000 units are potentially affected.