Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-576.
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-576.
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Steelcase Dealers And Retail Outlets Including Healthy Back Store, Csn, Home Office Solutions, Office & Company And Sam Flax Stores Nationwide And Online At Www.store.steelcase.com Between May 2002 And November 2009 For Up To $600. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-576.
For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at http://recall.steelcase.com. Consumers can also email the firm at cachetrecall@steelcase.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Authorized Steelcase Dealers And Retail Outlets Including Healthy Back Store, Csn, Home Office Solutions, Office & Company And Sam Flax Stores Nationwide And Online At Www.store.steelcase.com Between May 2002 And November 2009 For Up To $600. Recall FAQ
Authorized Steelcase Dealers And Retail Outlets Including Healthy Back Store, Csn, Home Office Solutions, Office & Company And Sam Flax Stores Nationwide And Online At Www.store.steelcase.com Between May 2002 And November 2009 For Up To $600. is the subject of a furniture recall: Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard. The notice was published on January 25, 2011 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 165,000 units are potentially affected.