Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6640.
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6640.
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Microsoft Stores, Best Buy, Costco And Other Stores Nationwide, And Online At Www.microsoft.com, From February 2013 Through March 15, 2015 For Between $800 And $2,000 For The Surface Pro Computer And Between $64 And $80 For The Power Supply Unit Sold Separately. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6640.
Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Microsoft Stores, Best Buy, Costco And Other Stores Nationwide, And Online At Www.microsoft.com, From February 2013 Through March 15, 2015 For Between $800 And $2,000 For The Surface Pro Computer And Between $64 And $80 For The Power Supply Unit Sold Separately. Recall FAQ
Microsoft Stores, Best Buy, Costco And Other Stores Nationwide, And Online At Www.microsoft.com, From February 2013 Through March 15, 2015 For Between $800 And $2,000 For The Surface Pro Computer And Between $64 And $80 For The Power Supply Unit Sold Separately. is the subject of a consumer products recall: Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards. The notice was published on February 2, 2016 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 2 units are potentially affected.