Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6688.
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6688.
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Office Depot, Staples And Other Electronics Stores Nationwide, And Online At Toshibadirect.com And Other Websites From June 2011 Through January 2016 For Between $500 And $1,000 For The Laptop And Between $70 And $130 For The Battery Pack. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-6688.
Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Office Depot, Staples And Other Electronics Stores Nationwide, And Online At Toshibadirect.com And Other Websites From June 2011 Through January 2016 For Between $500 And $1,000 For The Laptop And Between $70 And $130 For The Battery Pack. Recall FAQ
Office Depot, Staples And Other Electronics Stores Nationwide, And Online At Toshibadirect.com And Other Websites From June 2011 Through January 2016 For Between $500 And $1,000 For The Laptop And Between $70 And $130 For The Battery Pack. is the subject of an electronics recall: Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards. The notice was published on March 30, 2016 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 91,000 units are potentially affected.