Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7803.
This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. "AccuPure" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7803.
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact These Units Were Sold And Rented To Businesses Nationwide For Consumer Use From January 2013 To May 2016 As Part Of Individual Service Contracts That Nestlé Waters Has With These Customers. A Limited Number Of Units Were Purchased By These Customers For A List Price Of $599.99. The Units Are Not Sold Or Provided At Retail. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7803.
Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
These Units Were Sold And Rented To Businesses Nationwide For Consumer Use From January 2013 To May 2016 As Part Of Individual Service Contracts That Nestlé Waters Has With These Customers. A Limited Number Of Units Were Purchased By These Customers For A List Price Of $599.99. The Units Are Not Sold Or Provided At Retail. Recall FAQ
These Units Were Sold And Rented To Businesses Nationwide For Consumer Use From January 2013 To May 2016 As Part Of Individual Service Contracts That Nestlé Waters Has With These Customers. A Limited Number Of Units Were Purchased By These Customers For A List Price Of $599.99. The Units Are Not Sold Or Provided At Retail. is the subject of a consumer products recall: Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert). The notice was published on July 15, 2016 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 10,900 units are potentially affected.