Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7858.
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7858.
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Best Buy (magnolia), Brookstone And Online At Bestbuy.com And Amazon.com From May 2015 Through June 2016 For About $100. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7858.
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Best Buy (magnolia), Brookstone And Online At Bestbuy.com And Amazon.com From May 2015 Through June 2016 For About $100. Recall FAQ
Best Buy (magnolia), Brookstone And Online At Bestbuy.com And Amazon.com From May 2015 Through June 2016 For About $100. is the subject of an electronics recall: Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards. The notice was published on September 20, 2016 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 3,400 units are potentially affected.