Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7892.
This recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a "250 psi max" label directly under the air fill boss on the outer sleeve of the shock. Recalled shocks and bike models can be identified at http://ridefox.com/recall.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7892.
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Independent Bike Stores Nationwide, Online At Jenson Usa, Pro Bike Supply, Universal Cycles, Go-ride.com And Other Online Bike Retailers From March 2015 Through September 2016. The Shocks Were Installed As Original Equipment On Full-suspension Mountain Bikes And Frames Sold For Between About $2,700 To $10,000 And Sold Individually As An Aftermarket Accessory For About $600. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7892.
Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at recall@ridefox.com or online at http://ridefox.com/recall and click on the recall link for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Independent Bike Stores Nationwide, Online At Jenson Usa, Pro Bike Supply, Universal Cycles, Go-ride.com And Other Online Bike Retailers From March 2015 Through September 2016. The Shocks Were Installed As Original Equipment On Full-suspension Mountain Bikes And Frames Sold For Between About $2,700 To $10,000 And Sold Individually As An Aftermarket Accessory For About $600. Recall FAQ
Independent Bike Stores Nationwide, Online At Jenson Usa, Pro Bike Supply, Universal Cycles, Go-ride.com And Other Online Bike Retailers From March 2015 Through September 2016. The Shocks Were Installed As Original Equipment On Full-suspension Mountain Bikes And Frames Sold For Between About $2,700 To $10,000 And Sold Individually As An Aftermarket Accessory For About $600. is the subject of a bicycles & wheeled sports recall: Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards. The notice was published on November 1, 2016 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 6,100 units are potentially affected.