HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7960.
This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7960.
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Best Buy, Walmart, Costco, Sam's Club And Authorized Dealers Nationwide And Online At Www.hp.com And Other Websites From March 2013 Through October 2016 For Between $300 And $1,700. The Batteries Were Also Sold Separately For Between $50 And $90. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-7960.
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Best Buy, Walmart, Costco, Sam's Club And Authorized Dealers Nationwide And Online At Www.hp.com And Other Websites From March 2013 Through October 2016 For Between $300 And $1,700. The Batteries Were Also Sold Separately For Between $50 And $90. Recall FAQ
Best Buy, Walmart, Costco, Sam's Club And Authorized Dealers Nationwide And Online At Www.hp.com And Other Websites From March 2013 Through October 2016 For Between $300 And $1,700. The Batteries Were Also Sold Separately For Between $50 And $90. is the subject of an electronics recall: HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards. The notice was published on January 24, 2017 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 101,000 units are potentially affected.