Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8481.
This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October. Product Model UPC Code Serial Numbers with date of manufacture Navien Condensing Tankless Water Heater NPE-180A 884954974101 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx Navien Condensing Tankless Water Heater NPE-180S 884954974194 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx Navien Condensing Combination Boiler NCB-180E 884954966083 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8481.
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Wholesale Distributors To Installers Nationwide From August 2018 Through October 2018 For About $1,400 To $1,700 For Water Heaters And $3,800 For Combination Boilers. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8481.
Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Wholesale Distributors To Installers Nationwide From August 2018 Through October 2018 For About $1,400 To $1,700 For Water Heaters And $3,800 For Combination Boilers. Recall FAQ
Wholesale Distributors To Installers Nationwide From August 2018 Through October 2018 For About $1,400 To $1,700 For Water Heaters And $3,800 For Combination Boilers. is the subject of a consumer products recall: Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning. The notice was published on December 20, 2018 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 3,400 units are potentially affected.