HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8504.
The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8504.
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Hp And Authorized Dealers Nationwide And Online At Www.hp.com. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through April 2018 For Between $300 And $4,000 And Were Also Sold Separately Between December 2015 And December 2018 For Between $50 And $90. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8504.
HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Hp And Authorized Dealers Nationwide And Online At Www.hp.com. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through April 2018 For Between $300 And $4,000 And Were Also Sold Separately Between December 2015 And December 2018 For Between $50 And $90. Recall FAQ
Hp And Authorized Dealers Nationwide And Online At Www.hp.com. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through April 2018 For Between $300 And $4,000 And Were Also Sold Separately Between December 2015 And December 2018 For Between $50 And $90. is the subject of an electronics recall: HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards. The notice was published on March 12, 2019 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 78,500 units are potentially affected.