Skip to main content
CriticalCPSCcpsc-8926FIRE OR BURN

Schneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard

⚠ Critical Alert — Stop Using Immediately

This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.

Authorized Schneider Electric Distributors From January 2013 Through August 2020 And Included In Factory-ordered Panelboards For Between $400 And $1,200. recall product photo 1Authorized Schneider Electric Distributors From January 2013 Through August 2020 And Included In Factory-ordered Panelboards For Between $400 And $1,200. recall product photo 2

CPSC Recall Notice

Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8926.

This recall involves Schneider Electric Surgeloc Surge Protection Devices. The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications. They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with "Square D by Schneider Electric," with the date code and the catalog number on the front. The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352). The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional). The date code is located on the front of the device. Catalog numbers included in the recall include the following: Voltage Surge Current Rating NQ Panelboard Units - Surge Cat No. 120/240 V, 1 Phase, 3-wire + ground 80 kA SSP01BIA08PBQ1 100 kA SSP01BIA10PBQ1 120 kA SSP01BIA12PBQ1 160 kA SSP01BIA16PBQ1 200 kA SSP01BIA20PBQ1 240kA SSP01BIA24PBQ1 208Y/120 V, 3-Phase, 4-wire + ground Wye 80 kA SSP02BIA08PBQ1 100 kA SSP02BIA10PBQ1 120 kA SSP02BIA12PBQ1 160 kA SSP02BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1 240Y/120 V, 3-Phase, 4-wire + ground High-leg Delta 80 kA SSP03BIA08PBQ1 100 kA SSP03BIA10PBQ1 120 kA SSP03BIA12PBQ1 160 kA SSP03BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1

Corrective Action (per CPSC)

Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8926.

Consumers should immediately stop using the recalled surge protection devices and contact Schneider Electric for instructions on receiving a free equivalent replacement surge protector.

✅ What you should do

  1. Stop using the product if you own it.
  2. Check the model number, lot code, or sell-by date against the recall notice above.
  3. Contact Authorized Schneider Electric Distributors From January 2013 Through August 2020 And Included In Factory-ordered Panelboards For Between $400 And $1,200. or the retailer where you bought it for a refund, replacement, or repair.
  4. For the most current official instructions, visit the CPSC recall page.
  5. If you've been hurt by this product, report the incident to CPSC.

Consumer Contact (per CPSC)

Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8926.

Schneider Electric at 800-577-7353 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.se.com/us/surgeloc-safetynotice or www.se.com/us/en/, then click on the link “Product Safety Notice: Surgelogic NQ SurgeLoc Surge Protection Device.”

CPSC

About the U.S. Consumer Product Safety Commission

The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.

Visit CPSC.gov →

📣 Report an unsafe product to the CPSC

If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.

How to report to CPSCFile a report at CPSC

Authorized Schneider Electric Distributors From January 2013 Through August 2020 And Included In Factory-ordered Panelboards For Between $400 And $1,200. Recall FAQ

Authorized Schneider Electric Distributors From January 2013 Through August 2020 And Included In Factory-ordered Panelboards For Between $400 And $1,200. is the subject of a consumer products recall: Schneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard. The notice was published on October 28, 2020 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 47,250 units are potentially affected.