Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9109.
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a "Quest 2 Standard Facial Interface" or in a "Quest 2 Fit Pack." Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user's account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/. Product Description SKU Oculus Quest 2, 64 GB, US/TW, Type-A 301-00350-01 Oculus Quest 2, 256 GB, US/TW, Type-A 301-00351-01 Oculus Quest 2, Accy, Standard Facial Interface, Global 301-00409-01 Oculus Quest 2, Accy, Fit Pack, Global 301-00374-01 Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A 301-00402-01 Affected headset serial numbers Headset serial numbers that start with "1WMHH" and end with a number below "1264" The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user's face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements. For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9109.
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Bestbuy, Gamestop, Target, Walmart, And Other Retailers, And Online At Oculus.com, Amazon.com, Bestbuy.com, Gamestop.com, Target.com, And Walmart.com Between October 2020 And July 2021. The Foam Facial Interfaces Which Were Included With Headsets Sold For Between $300 And $400, Depending On The Model; About $20 For A Facial Interface Sold Individually; And About $40 As Part Of A Fit Pack. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9109.
Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page then on the facial interface recall banner for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Bestbuy, Gamestop, Target, Walmart, And Other Retailers, And Online At Oculus.com, Amazon.com, Bestbuy.com, Gamestop.com, Target.com, And Walmart.com Between October 2020 And July 2021. The Foam Facial Interfaces Which Were Included With Headsets Sold For Between $300 And $400, Depending On The Model; About $20 For A Facial Interface Sold Individually; And About $40 As Part Of A Fit Pack. Recall FAQ
Bestbuy, Gamestop, Target, Walmart, And Other Retailers, And Online At Oculus.com, Amazon.com, Bestbuy.com, Gamestop.com, Target.com, And Walmart.com Between October 2020 And July 2021. The Foam Facial Interfaces Which Were Included With Headsets Sold For Between $300 And $400, Depending On The Model; About $20 For A Facial Interface Sold Individually; And About $40 As Part Of A Fit Pack. is the subject of a consumer products recall: Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert). The notice was published on July 27, 2021 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 4 units are potentially affected.