Bella Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9203.
This recall involves Bella residential elevators manufactured from 2009 to 2021. Models include Symmetry IGD, Hydraulic, and Winding Drum Elevators. The Symmetry brand name is located on the elevators' controllers. The elevators are used in consumers' homes.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9203.
Consumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided on request.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Bella Residential Elevators And Parts Were Sold Through A Network Of Authorized Dealers And, Occasionally, Directly To Consumers Nationwide From June 2009 To December 2021 For Between Approximately $20,000 And $35,000 Including Installation. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9203.
Bella Elevator toll-free at 877-375-1428 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.home-elevator-door-gap.com or www.symmetryelevators.com and click on "Recall" at the bottom of the page for more information.
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The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Bella Residential Elevators And Parts Were Sold Through A Network Of Authorized Dealers And, Occasionally, Directly To Consumers Nationwide From June 2009 To December 2021 For Between Approximately $20,000 And $35,000 Including Installation. Recall FAQ
Bella Residential Elevators And Parts Were Sold Through A Network Of Authorized Dealers And, Occasionally, Directly To Consumers Nationwide From June 2009 To December 2021 For Between Approximately $20,000 And $35,000 Including Installation. is the subject of a children's products recall: Bella Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children. The notice was published on January 11, 2022 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 10,500 units are potentially affected.