Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9251.
This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTNV Adidas edition, Ink Blue & Ice Gray/Silver Gray
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9251.
Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Best Buy, Kohl's, Target And Other Stores Nationwide And Online At Amazon.com And Fitbit.com From September 2017 Through December 2021 For Between $200 To $330. Fitbit Stopped Production Of Ionic In 2020. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9251.
Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Best Buy, Kohl's, Target And Other Stores Nationwide And Online At Amazon.com And Fitbit.com From September 2017 Through December 2021 For Between $200 To $330. Fitbit Stopped Production Of Ionic In 2020. Recall FAQ
Best Buy, Kohl's, Target And Other Stores Nationwide And Online At Amazon.com And Fitbit.com From September 2017 Through December 2021 For Between $200 To $330. Fitbit Stopped Production Of Ionic In 2020. is the subject of a jewelry & watches recall: Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.. The notice was published on March 2, 2022 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 1 units are potentially affected.