Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9580.
This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9580.
Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Cannondale Dealers Nationwide During September 2022 For About $5,500. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9580.
Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Authorized Cannondale Dealers Nationwide During September 2022 For About $5,500. Recall FAQ
Authorized Cannondale Dealers Nationwide During September 2022 For About $5,500. is the subject of a bicycles & wheeled sports recall: Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards. The notice was published on March 30, 2023 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 75 units are potentially affected.