Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9703.
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9703.
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Online At Shopemporiaenergy.com And Amazon.com From July 2022 Through May 2023 For Between $12 And $35. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9703.
Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on "Product Recall" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Online At Shopemporiaenergy.com And Amazon.com From July 2022 Through May 2023 For Between $12 And $35. Recall FAQ
Online At Shopemporiaenergy.com And Amazon.com From July 2022 Through May 2023 For Between $12 And $35. is the subject of a consumer products recall: Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard. The notice was published on September 7, 2023 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 80,000 units are potentially affected.