FSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen
USDA Recall Notice
Source: U.S. Department of Agriculture (FSIS) (USDA) — official agency notice for recall USDA-PHA-121319.
WASHINGTON, Dec. 13, 2019 The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for chicken soup products imported from Canada that were produced by Canyon Creek Soup Co. Ltd., a Canadian establishment, because the products are misbranded and contain wheat and soy, known allergens, which are not declared on the product label.
The Canadian Food Inspection Agency (CFIA) notified FSIS that the Canadian establishment was recalling the chicken soup product after receiving consumer complaints. The products were distributed exclusively in the United States.
The refrigerated butter chicken soup was produced on January 21, 2019. The following products subject to the public health alert are: [View Labels (PDF Only)]
- 16-oz. plastic containers containing H-E-B MEAL SIMPLE BUTTER CHICKEN SOUP with a UPC code 0 41220 79872 8 and a best by date of 2020 JAN 21.
The products bear Canada establishment number #422 inside the Canada mark of inspection. These items were shipped to H-E-B retail stores in Texas.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an illness should contact a health care provider.
FSIS is concerned that some product may be in consumers' refrigerators. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
Consumers and members of the media with questions about the public health alert can contact the Canyon Creek Soup Company hotline at (888) 217-1246.
Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or live chat via Ask USDA from 10 a.m. to 6 p.m. (Eastern Time) Monday through Friday. Consumers can also browse food safety messages at Ask USDA or send a question via email to MPHotline@usda.gov. For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at https://foodcomplaint.fsis.usda.gov/eCCF/.
Corrective Action (per USDA)
Source: U.S. Department of Agriculture (FSIS) (USDA) — official agency notice for recall USDA-PHA-121319.
Return product to place of purchase or discard.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Unknown or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the USDA recall page.
- If you've been hurt by this product, report the incident to USDA.
Consumer Contact (per USDA)
Source: U.S. Department of Agriculture (FSIS) (USDA) — official agency notice for recall USDA-PHA-121319.
Company Contact Company Contact
About the U.S. Department of Agriculture (FSIS)
USDA's Food Safety and Inspection Service oversees meat, poultry, and processed egg products. Recalls cover contamination, mislabeling, and foodborne hazards.
Visit USDA.gov →📣 Report a food safety issue to USDA FSIS
If you bought or ate this product and got sick — or noticed contamination, foreign objects, or labeling problems — report it to USDA FSIS. Save the product and packaging if possible; investigators may want it for lab testing.
Unknown Recall FAQ
Unknown is the subject of a poultry recall: FSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen. The notice was published on December 13, 2019 by the U.S. Department of Agriculture (FSIS) (USDA). Approximately 0 units are potentially affected.