LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8971.
This recall involves the LG Chem Model RESU 10H lithium-ion storage battery that is installed as part of a residential energy solar panel system. The recalled battery allows owners to capture and store energy from the solar panels. The batteries are wall mounted and measure 29.30 x 35.70 x 8.10 inches. They weigh roughly 220 pounds. The LG Chem logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3SSEG and is located behind the access door of the RESU 10H (Type-R) home battery.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8971.
Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan, its distributors and its installers also are attempting to contact all owners directly to arrange for modifications to the recalled batteries to reduce the risk of overheating until they can be replaced with new batteries.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Various Distributors Of Solar Energy Storage Systems Nationwide, Including, But Not Limited To Sunrun, Aee Solar, Baywa, Ced, Krannich, Independent Electric Supply, And Inter Island Solar Supply, From January 2017 Through March 2019 For About $8,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8971.
LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us and click on “Battery Recall: Free Replacement Campaign” for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Various Distributors Of Solar Energy Storage Systems Nationwide, Including, But Not Limited To Sunrun, Aee Solar, Baywa, Ced, Krannich, Independent Electric Supply, And Inter Island Solar Supply, From January 2017 Through March 2019 For About $8,000. Recall FAQ
Various Distributors Of Solar Energy Storage Systems Nationwide, Including, But Not Limited To Sunrun, Aee Solar, Baywa, Ced, Krannich, Independent Electric Supply, And Inter Island Solar Supply, From January 2017 Through March 2019 For About $8,000. is the subject of a consumer products recall: LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard. The notice was published on December 16, 2020 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 1,815 units are potentially affected.